Shipping policy
Last Updated: 17/10/2024.
At Universal-icon, we strive to provide our customers with the best shopping experience possible. Below is our shipping policy outlining the details of how we handle shipping and delivery.
1. Shipping Methods
We offer a variety of shipping methods to meet your needs. The available options include:
Standard Shipping: [Delivery time estimate, 5-7 business days]
Expedited Shipping: [Delivery time estimate, 2-3 business days]
2. Shipping Costs
Shipping costs are calculated at checkout based on the following factors:
Shipping method selected
Destination address
Weight and dimensions of the package
Free Shipping: We offer free shipping on orders over $50.
3. Order Processing Time
Orders are processed within 1-3 business days after payment confirmation. You will receive a confirmation email with tracking information once your order has shipped.
4. Delivery Times
Delivery times vary based on the shipping method selected and the destination. Please note that unforeseen circumstances, such as weather delays or carrier issues, may affect delivery times.
5. International Shipping
We currently offer international shipping to select countries. Additional customs fees, taxes, or duties may apply, and the recipient is responsible for these charges.
6. Order Tracking
Once your order has shipped, you will receive an email with tracking information. You can use this information to monitor the status of your shipment.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our customer service team at info@universal-icon.com within 5 working days of the expected delivery date. We will assist you in resolving the issue.
8. Changes to Shipping Policy
We reserve the right to update this shipping policy at any time. Any changes will be reflected on this page with an updated effective date.
9. Contact Us
If you have any questions or concerns regarding our shipping policy, please feel free to contact us at:
Email: info@universal-icon.com
Phone: +32 493476578
Thank you for choosing Universal-icon. We appreciate your business!